Privacy Policy

1. Who we are

ELIM Agency LLC, doing business as ELIM Insurance (“ELIM Insurance,” “we,” “us,” or “our”), is an independent insurance agency. Our website is eliminsurance.com. You can reach us at 1-877-688-1758, info@eliminsurance.com, or 2500 NW 107 Avenue, Suite 300, Miami, Florida 33172.

2. Information we collect

We collect information you voluntarily provide through forms on this website, including:

• Name (first and last)
• Email address
• Phone number, including mobile number
• State of residence and preferred language
• Messages, questions, and details you share about your insurance needs
• Responses submitted through our Family Protection Score assessment
• Whether you affirmatively opted in to receive SMS text messages

We also collect limited technical information automatically, such as browser type, device information, the page from which a form was submitted, and basic analytics data.

3. How we use your information

• To respond to your inquiry and provide the information you requested
• To schedule, confirm and remind you of appointments with a licensed advisor
• To prepare quotes and help you compare insurance options from carriers
• To submit applications to insurance carriers when you ask us to do so
• To send service communications by phone, email, or, if you opted in, SMS text message
• To comply with insurance, licensing, and other legal requirements

4. SMS / text messaging and your consent

Providing your mobile number and checking the SMS consent box on our forms is entirely optional and is never required to submit a form, request information, or purchase any product or service.

Mobile information and SMS consent information will not be sold or shared with third parties or affiliates for marketing or promotional purposes.

SMS opt-in data and consent may only be disclosed to service providers (for example, our messaging platform and telecommunications providers) as necessary to deliver messaging services on our behalf, or as otherwise required by law. These service providers are not permitted to use this information for their own marketing purposes.

If you opt in, you may receive messages related to your inquiry, including follow-ups, appointment scheduling, appointment reminders, and related service communications. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe at any time or HELP for help. See our Terms & Conditions for full SMS messaging terms.

5. How we share information

We share information only as needed to serve you: with insurance carriers and underwriters when you ask us to obtain quotes or submit an application; with licensed advisors on our team; and with service providers that operate our website, customer relationship management system, email, and messaging tools under confidentiality obligations. We may also disclose information when required by law, regulation, subpoena, or to protect our legal rights.

We do not sell your personal information. We do not share mobile information or SMS consent information with third parties or affiliates for marketing or promotional purposes.

6. Data retention and security

We retain the information you submit for as long as needed to serve you and to meet legal, regulatory and recordkeeping obligations. We use reasonable administrative, technical and physical safeguards to protect your information, though no method of transmission or storage is completely secure.

7. Your choices and rights

• You may opt out of SMS messages at any time by replying STOP.
• You may unsubscribe from marketing emails using the link in the message.
• You may request access to, correction of, or deletion of the personal information we hold about you by emailing info@eliminsurance.com, subject to legal and regulatory limits.

8. Children's privacy

Our website and services are not directed to children under 13, and we do not knowingly collect their information.

9. Cookies and analytics

We use cookies and similar technologies to operate the site, remember your language preference, and understand how visitors use our pages. You can control cookies through your browser settings.

10. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date above reflects the most recent version.

11. Contact us

ELIM Agency LLC d/b/a ELIM Insurance
2500 NW 107 Avenue, Suite 300, Miami, Florida 33172
Phone: 1-877-688-1758
Email: info@eliminsurance.com

Aviso en español

ELIM Agency LLC, que opera comercialmente como ELIM Insurance, respeta tu privacidad. La información que envías a través de los formularios del sitio se usa únicamente para responder tu consulta, coordinar citas y ayudarte a comparar opciones de seguro. La información de tu número móvil y tu consentimiento para recibir mensajes SMS no se venderá ni se compartirá con terceros ni afiliados con fines de mercadeo o promoción. Solo se comparte con proveedores de servicios cuando sea necesario para enviar los mensajes, o cuando la ley lo exija. Puedes responder STOP para cancelar los mensajes o HELP para obtener ayuda. Escríbenos a info@eliminsurance.com para cualquier solicitud sobre tus datos.